Report and Analytics

Make data-driven decisions to continuously improve your customer support operations.

Feature 04

SLA Reports

Improve your support processes with SLA reports

Feature 02

Team Performance Reports

Evaluate team productivity and efficiency with comprehensive performance reports.

Feature 02

Marketing Campaign Reports

Monitor the effectiveness of marketing campaigns and optimize strategies accordingly

Feature 02

CSAT Reports

Assess customer satisfaction levels and identify areas for improvement

Feature 02

Response Time Reports

Continuously Monitor the speed of your customer support operations

Feature 02

Chat Reports - By Duration, By Count - Drill Deep into get insights

Dive deep into conversation metrics by duration and count to gain valuable insights.

Feature 02
Hari Shan
Click Connector fundamentally helps us to manage the conversations, users are now able to easily manage their leads. All agents are now receiving a fair share of conversations and Click Connector allows us to analyze user performance through reports.
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