ClickConnector

Report and Analytics

Make data-driven decisions to continuously improve your customer support operations.

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SLA Reports

Improve your support processes with SLA reports

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Team Performance Reports

Evaluate team productivity and efficiency with comprehensive performance reports.

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Marketing Campaign Reports

Monitor the effectiveness of marketing campaigns and optimize strategies accordingly

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CSAT Reports

Assess customer satisfaction levels and identify areas for improvement

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Response Time Reports

Continuously Monitor the speed of your customer support operations

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Chat Reports - By Duration, By Count - Drill Deep into get insights

Dive deep into conversation metrics by duration and count to gain valuable insights.

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Hari Shan
Click Connector fundamentally helps us to manage the conversations, users are now able to easily manage their leads. All agents are now receiving a fair share of conversations and Click Connector allows us to analyze user performance through reports.
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