Customer Support Made Smart.
Nothing pays off like well-pleased customers. Give your valuable customers the best customer support experience they deserve with the smart customer support tools of Click Connector.
Trusted by high performing sales teams
Don’t like to keep your customers waiting on hold?
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- Nearly 60% of customers say long holds and waiting times are the most frustrating aspect of service.
Top Notion Customer Service
- A customer who experiences service-based problems is four times more likely to turn to a competitor.
Right Person to the Problem
- 33% of the customers are most frustrated when they have to repeat themselves to multiple support reps.
Live Chat to the Rescue
- 79% of users prefer live chat support for its instant responses.
Chat Campaigns
Solve Problems Together
Transfer chats to different agents to get the right team on the chat and provide fast solutions. Collaborate easily with teams and get superiors’ advice on the matter within minutes
Unibox
All Chats in One Place
Collect and manage inquiries coming through all platforms including, Facebook, Instagram, Whatsapp, and live chat from a single platform. No need to switch between channels anymore.
Inbuilt CRM
Offer a Truly Different Customer Experience
Keep your customer data stored and organized to deliver a better service next time. Know everything from customer details, behaviors, location, and more to provide the most convenient support solutions.
Performance Report
Track Team’s Impact and Progress
Quickly pull up individual team progress. Know how your team is doing at a glance and give them a sense of confidence, motivation, and solidarity for better performance.
Chat Workflows
Get the Team on Board for the Best Support
Direct chats to available agents for quick support. Get people who speak the customer’s language for a better experience. Transfer chats between agents to get expert help on the matter.
Widget Customization
Support Experience that Matches Your Brand
Sprinkle the unique charm of your brand on top of everything. From custom messages, greetings, banners, CTA buttons to agent profiles and bios get every element to align with your brand.
Live Chat Widget
Be There Whenever They Need You
Respond in real-time with website live chat support. Help customers find the best answers quickly to make smart decisions.
Inbuilt FAQs
Convenient Self-help Options
Let customers find answers on their own without having to wait for an agent’s reply. Set answers to frequently asked questions in chats and provide fast resolutions.
Tag Groups
Track and Manage Tickets with Zero Hassle
Label your chats and organize them into segments. Create custom labels to suit your needs and label groups to keep related chats together. So you can pull out any chat you want within seconds.
Canned Responses
Keep Your Responses Ready with Canned Messages
Use pre-made answers for repeating questions to get back to your customers fast without having to type everything over and over again.
Everything any customer support team needs
In a single toolkit
Inbuilt CRM
Capture and save all your customers' data within Click Connector.
Tags & Tag Groups
Divide chats into one or multiple segments and label chats.
Automated Reports
Generate in-depth team performance reports within minutes.
In-Built FAQs
Enable self-help with preset FAQs and answers and provide instant solutions without any agent involvement.
Smart Chat Routing
Workflows to transfer chats among staff and make collaboration smoother.
Shared Inbox
Get all chats in a single inbox and transfer chats to different agents based on availability, expertise, and language proficiency.
Custom Views
Easy inbox and chat view customization to view only what you want to see.
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