Take WhatsApp Communication toThe Next Level 🚀
Manage WhatsApp conversations, get your whole team on board, ensure fast solutions, route messages the smart way...
Team Inbox
Built for Teams
End the headache of constantly getting blocked for shared user logins between team members. Give easy access to as many people as you want to a single account through Click Connector.
- Get your whole team onboard. Say bye-bye to the hassle of having limited users access to communicate through WhatsApp.
- Direct conversation to and between different people to work simultaneously together.
- Get the right people and teams on the chat based on availability and expertise to provide the support that your customers are looking for.
- Get agents who speak thier language to make your customers feel valued and attended to.
- Assign more than one agent to chats so when one agent is away there is always another one available to respond.
- Get multiple people on the chat from colleagues, supervisors, to managers to deliver the best solution fast.
- Sounds like a single agent handling a conversation even when you have multiple people attending the issue to provide the best solution.
Chat Routing
Optimized Queueing for Faster Response
Automatically assign the right chat to the right agent on the first go. Click Connector offers a range of advanced routing strategies that work best for your team
- Provide an equal number of chats to all agents using the round-robin routing strategy.
- Invite agents to accept new chats based on their availability.
- When an agent does not accept a chat invitation, automatically transfer it to two more agents.
- Let agents pick chats that were missed by others from a central inbox.
- Route chats to the most available agents.
- Direct special issues to special teams with no hassle.
Chat Tags and Tag Groups
Organize Your Conversations With Labels
Label your chats to easily understand the content of conversations at a glance. Click Connector’s tags and tag groups help you keep track of every conversation and generate reports to identify trends.
- Categorize your Unibox with custom tags based on your requirements and preferences for easy filtering, searching, and analyzing.
- Group broadly-related tags to view different chat categories with similarities.
- Generate detailed reports with tag filters to get deeper insights into numbers, marketing campaigns ROI, performance, trends, and much more.
CRM
In-built CRM
Keep your customer data organized to know your customers better. The CRM feature of Click Connector helps you store your customer data for easy access.
- Store contact information in one place.
- Get to know your customers better; from their IP addresses and locations.
- Keep notes on important data for future marketing.
- Take notes for the team to understand the chat better.
Reports
Get Insights with Marketing Reports
Automatically generate in-depth reports on leads, customers, campaigns and agents within minutes. Click Connector helps you understand what your chats tell you about your customers, marketing efforts and your own team.
- Know where sales are high
- Understand under-performing products and services
- Improve promotions based on current market
Reports
Monitor and Analyze Team Performance
Know your team better than ever based on solid data. Click Connector helps you see everything about an individual agent and team performance from one place.
- Recognize high performing Members
- Identify under-performing agents to provide the necessary support.
Looking to Learn More?
The simplest yet, most comprehensive tool to manage all our customer conversations. Click Connector helps our team with Chat Distribution, Lead Collection, Follow-ups, and Reporting
Ready to transform your customer relationships?
Your customers deserves a better customer experience.
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