Manage all your customer communication from one place for better visibility, control, and insights. View, track, monitor, analyze and collaborate on communication workflows with no hassle, so you can focus more on what’s important — Your customers.
Message Presets
All inboxes across all your communication channels are brought to one place. With Click Connector, you can connect with your customers wherever they are, from one place.
Label your chats to easily understand the content of conversations at a glance. Click Connector’s tags and tag groups help you keep track of every conversation and generate reports to identify trends.
Set up custom inboxes to pull out conversations that matter to you the most at a given time—no more fumbling around trying to find chats. With Click Connector, building custom inboxes are only a few clicks away.
Never keep your customers waiting ever again. Alert your agents upon a waiting chat available effectively so not a single opportunity to make a sale is missed.
Direct conversation to and between different people to work simultaneously together. Get the right people and teams on the chat based on availability and expertise to provide the support that your customers are looking for.
Automatically assign the right chat to the right agent on the first go. Click Connector offers a range of advanced routing strategies that work best for your team
Save time with pre-created messages and respond to frequent questions quickly. With Click Connector, you don’t have to type the same message again and again.
Perform message management actions in bulk. With Click Connector, time-saving bulk actions are a few clicks away.
Keep your customer data organized to know your customers better. The CRM feature of Click Connector helps you store your customer data for easy access.
With Click Connector, you don’t have to be there to press the ‘send’ button every single time you send a message.
Know where any web visitor is on your website right now. Get access to the web activity history of any customer at any time. All of this is only a click away if you have Click Connector’s live chat widget.
Real-time viewing on what customers type even before they send the message. We make chat cleverer for you allowing you to make conversions faster
Provide your customers with the excellent experience they deserve. Delight them with personalized greetings and banners to go with them.
Collect name and contact details about your customers to contact them back. Click Connector offers custom pre-chat forms to collect customer information easily.
Give answers to the most frequent questions then and there. With In-Built FAQs, your customers don’t have to wait till an agent responds to them to get answers to their questions.
Work better together. Manage and monitor all chats in one place. The shared email feature offers a centralized inbox for all agent conversations.
Let agents customize their interface to reduce blue light exposure for minimized eye strain.
Never keep your customers waiting. Know which agents are not available even if they forget to set their status to away.
Automatically generate in-depth reports on leads, customers, campaigns and agents within minutes. Click Connector helps you understand what your chats tell you about your customers, marketing efforts and your own team.
Know your team better than ever based on solid data. Click Connector helps you see everything about an individual agent and team performance from one place.
The simplest yet, most comprehensive tool to manage all our customer conversations. Click Connector helps our team with Chat Distribution, Lead Collection, Follow-ups, and Reporting
You are just about to make the best decision for your sales organization.
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