Explore Product Features Sophisticated. Yet Simple.

Click Connector has an ton of carefully crafted product features that ensures your team is always productive

Message Presets


Speak to your customers effortlessly, being wherever you need to be, at the same time

Unified inbox brings together all your customer communication channels to one singular view
Effortlessly switch between channels and communicate in one that you prefer
Store customer data and understand your customer at a glance

Tags and Tag Groups

Make it easier to analyze the chat traffic by labeling chats

Easily search and filter your chat list.
Label chats to categorize and organize all your communication channels. You can have tags based on product type, marketing ID, etc.
Tag chats to categorize and organize chats from all integrated communication platforms

Custom Inboxes

Personalize and save your own private inbox to cater specifically to you!

An inbox filtered with all your important chats, just a click away
Filter conversations by user groups, message channels, tags, and many other options and save for quick access
An inbox that suits the purpose of your team; product x inquiries, holiday inquiries, special deal inquiries etc.

Auto Chat Alerting

Don't leave your customer waiting!

Never miss a chat that is waiting for your reply
Forget the fear of ghosting a customer unintentionally
Easily identify chats that need attention amidst a giant cluster of chats

Transfer Workflows

Route conversations to colleagues and supervisors to work simultaneously together.

Transfer chats to migrate the chat to another available, more specialized colleague
Transfer chats to managers to make decisions
Assign another user to handle chats when you are unavailable
Convey messages as one singular person on the client's end
Transfer chats based on user language to a proficient agent

Chat Routing Workflows

Choose from a range of advanced routing strategies that work best for your team.

Provide an equal number of chats to all agents using the round-robin routing strategy
Send auto invitations to agents to accept new chats if they are available to take it
Automatically transfer a chat to two other agents if an agent has not accepted the invitation after a specified time
A central inbox for your team to pick chats that were missed by others
Route chats to the agents that are most available
Choose to route each channel's message to a specialized team

Message Presets

Set preset messages and send faster responses for FAQs

Avoid wasting time repeating responses
Set agent-specific messages for individual agents
Improve efficiency by speeding up conversations

Bulk Chat Actions

Quick actions for the many conversations

Clear the clutter by closing conversations in bulk
Stay organized by tagging conversations in bulk
Transfer bulk conversations to a more specialized agent


Obtain and use customer information to improve customer experience and help with marketing

Store contact information to reach out to your customer on other platforms
Locate customer using the IP Address and Location of the user
Add other additional important data for future marketing
Take notes for the team to understand the chat better

Scheduled Messages

Plan now, send later.

Schedule follow-ups to clients
Opt to auto cancel scheduled message if customer replies before scheduled time
Schedule send messages on expiring deals and discounts

Activity Monitoring

Guide and understand your website visitor using Click Connector's Live Chat Widget

Understand what your customer is interested in and provide a personalized experience
Impress your customers with products that complement their basket
Experience as if you are guiding a customer in a physical showroom

Live Typing Indicator

Provide an authentic feeling to your customers on your website

Let your customers see when you are typing and provide a human touch
Understand what the customer is thinking and surprise them by fast tracking service

Automated Greeting Message

Invite users to conversations on your website using Live Chat

Invite conversations that convert
Personalize greetings based on the page the user is on
Personalize greetings based on Google Campaigns

Pre-chat Forms

Collect Information before initiating a conversation through website Live Chat

Collect Email ID and send an automatic email to clients when agents are busy and unable to reply
Emails will be sent to visitors even after they leave your site

Inbuilt FAQs

Include FAQs and minimize waiting time

Cut down on waiting time for website visitors
Visitors can get the answers to their concerns and questions without having to wait for the agent's reply.
Minimize the need to respond to repeated queries

Shared Email

Unlimited users, one email inbox

Have many users use one shared email to contact customers
Customer's replies will be directed back to the agent that initiated the conversation
Add you Gmail or custom mail.
Use Click Connector's Email Server if you have a domain

Dark Mode

A little bit of personalization for agents

Agents can switch from the default light Click Connector them to a dark theme

Away Detector

Click Connector identifies idle users and automatically sets the user status to away

Automatically routes chats to users that are available to attend to new chats
Doing your customer a favor by making sure they are not waiting for an unavailable agent
Makes sure agents are not negatively reflected on reports

Marketing Reports

Analyze reports and understand the market preferences

Know where sales are high
Understand under performing products and services
Improve promotions based on current market

Team Performance Reports

Understand agent performance

Recognize high performing Members
Provide support for under performing agents

The simplest yet, most comprehensive tool to manage all our customer conversations. Click Connector helps our team with Chat Distribution, Lead Collection, Follow-ups, and Reporting

Melina Pettendorfer

Director, Exotic Luxury Travel

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