Explore Product Features Sophisticated. Yet Simple.
Click Connector has an ton of carefully crafted product features that ensures your team is always productive
Message Presets
Unibox
Speak to your customers effortlessly, being wherever you need to be, at the same time
- Unified inbox brings together all your customer communication channels to one singular view
- Effortlessly switch between channels and communicate in one that you prefer
- Store customer data and understand your customer at a glance
Tags and Tag Groups
Make it easier to analyze the chat traffic by labeling chats
- Easily search and filter your chat list.
- Label chats to categorize and organize all your communication channels. You can have tags based on product type, marketing ID, etc.
- Tag chats to categorize and organize chats from all integrated communication platforms
Custom Inboxes
Personalize and save your own private inbox to cater specifically to you!
- An inbox filtered with all your important chats, just a click away
- Filter conversations by user groups, message channels, tags, and many other options and save for quick access
- An inbox that suits the purpose of your team; product x inquiries, holiday inquiries, special deal inquiries etc.
Auto Chat Alerting
Don't leave your customer waiting!
- Never miss a chat that is waiting for your reply
- Forget the fear of ghosting a customer unintentionally
- Easily identify chats that need attention amidst a giant cluster of chats
Transfer Workflows
Route conversations to colleagues and supervisors to work simultaneously together.
- Transfer chats to migrate the chat to another available, more specialized colleague
- Transfer chats to managers to make decisions
- Assign another user to handle chats when you are unavailable
- Convey messages as one singular person on the client's end
- Transfer chats based on user language to a proficient agent
Chat Routing Workflows
Choose from a range of advanced routing strategies that work best for your team.
- Provide an equal number of chats to all agents using the round-robin routing strategy
- Send auto invitations to agents to accept new chats if they are available to take it
- Automatically transfer a chat to two other agents if an agent has not accepted the invitation after a specified time
- A central inbox for your team to pick chats that were missed by others
- Route chats to the agents that are most available
- Choose to route each channel's message to a specialized team
Message Presets
Set preset messages and send faster responses for FAQs
- Avoid wasting time repeating responses
- Set agent-specific messages for individual agents
- Improve efficiency by speeding up conversations
Bulk Chat Actions
Quick actions for the many conversations
- Clear the clutter by closing conversations in bulk
- Stay organized by tagging conversations in bulk
- Transfer bulk conversations to a more specialized agent
CRM
Obtain and use customer information to improve customer experience and help with marketing
- Store contact information to reach out to your customer on other platforms
- Locate customer using the IP Address and Location of the user
- Add other additional important data for future marketing
- Take notes for the team to understand the chat better
Scheduled Messages
Plan now, send later.
- Schedule follow-ups to clients
- Opt to auto cancel scheduled message if customer replies before scheduled time
- Schedule send messages on expiring deals and discounts
Activity Monitoring
Guide and understand your website visitor using Click Connector's Live Chat Widget
- Understand what your customer is interested in and provide a personalized experience
- Impress your customers with products that complement their basket
- Experience as if you are guiding a customer in a physical showroom
Live Typing Indicator
Provide an authentic feeling to your customers on your website
- Let your customers see when you are typing and provide a human touch
- Understand what the customer is thinking and surprise them by fast tracking service
Automated Greeting Message
Invite users to conversations on your website using Live Chat
- Invite conversations that convert
- Personalize greetings based on the page the user is on
- Personalize greetings based on Google Campaigns
Pre-chat Forms
Collect Information before initiating a conversation through website Live Chat
- Collect Email ID and send an automatic email to clients when agents are busy and unable to reply
- Emails will be sent to visitors even after they leave your site
Inbuilt FAQs
Include FAQs and minimize waiting time
- Cut down on waiting time for website visitors
- Visitors can get the answers to their concerns and questions without having to wait for the agent's reply.
- Minimize the need to respond to repeated queries
Shared Email
Unlimited users, one email inbox
- Have many users use one shared email to contact customers
- Customer's replies will be directed back to the agent that initiated the conversation
- Add you Gmail or custom mail.
- Use Click Connector's Email Server if you have a domain
Dark Mode
A little bit of personalization for agents
- Agents can switch from the default light Click Connector them to a dark theme
Away Detector
Click Connector identifies idle users and automatically sets the user status to away
- Automatically routes chats to users that are available to attend to new chats
- Doing your customer a favor by making sure they are not waiting for an unavailable agent
- Makes sure agents are not negatively reflected on reports
Marketing Reports
Analyze reports and understand the market preferences
- Know where sales are high
- Understand under performing products and services
- Improve promotions based on current market
Team Performance Reports
Understand agent performance
- Recognize high performing Members
- Provide support for under performing agents
The simplest yet, most comprehensive tool to manage all our customer conversations. Click Connector helps our team with Chat Distribution, Lead Collection, Follow-ups, and Reporting
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