Unified and Seamless Customer Collaboration via UniBox

A dynamic inbox to view and manage all your customer messages and responses in a centralized location. Build better customer relationships and boost your CSAT scores.

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Experience Seamless Collaboration via UniBox

UniBox offers you the opportunity to manage and engage with your customers in a unified space.

Centralized inbox with the ability to integrate new communication channels

Achieve higher first response rates

Engage in real-time communication with your customers

Effortlessly manage tasks with curated features

Smart-Routing Queries

Reduce customer waiting time and route queries to the relevant departments

Provide your customers the hassle-free service they deserve
Gather valuable reporting data based on smart-routing
Smart-routing = Higher Customer Engagement

Multi User Chat Experience – Work Together as a Team

Brainstorm problems and work together as a team to provide solutions to your customers.

Assign new users to the conversation thread
Transfer the conversation to another user via UniBox
Join an existing conversation to provide optimal solutions
Email transcripts for better team performance analysis and monitoring

Don’t miss a beat!

Keep track of unattended conversations. Give your customer the VIP experience they deserve.

UniBox alerts you to conversations which have been missed.
Functions as a reliable and convenient message tracking system

Faster Replies using Message Presets

Reply faster using customized message presets. Be just a tap away from achieving faster response rates.

Configure customized message presets and reply promptly.
Reduce customer waiting time and achieve perfect CSAT scores.

Looking to learn more?

The simplest yet, most comprehensive tool to manage all our customer conversations. Click Connector helps our team with Chat Distribution, Lead Collection, Follow-ups, and Reporting

Melina Pettendorfer

Director, Exotic Luxury Travel

Ready to dive in?Get Started in no time!

You are just about to make the best decision for your sales organization

Free 14 days Trial
No Commitments
All Features Included

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